Account
Delete your account
Two ways, both permanent.
This translation is provided for information only; the French version prevails.
From the app (recommended)
- Open Offrizo, then « Mon compte » (“My account”, the icon at the top right of the home screen).
- At the very bottom, « Supprimer mon compte » (“Delete my account”).
- Confirm. You need to be online: the server erases your account first, then the app erases everything it holds on your phone.
By e‑mail
Write to support@offrizo.ch from your account’s e‑mail address, with the subject « Suppression de mon compte » (“Deletion of my account”). We confirm by return and delete the account within 30 days at the latest, usually the same day.
What is deleted
- Your account (e‑mail, password, mobile number if it was recorded).
- Your server backup: profile, price book, clients, quotes, invoices, logo.
- On your phone, if you delete from the app: all the app’s data, including sent PDFs.
Anonymised crash reports expire on their own after 90 days; they contain nothing that could identify you.
Before deleting: export what you need for your accounting (your PDFs from each document, your clients as CSV from the client book). Swiss law requires you to keep your invoices for 10 years; we cannot restore them after deletion.
Subscription: deleting the account does not stop the subscription. Cancel it in the settings of your Apple or Google account.